Privacy Policy - VidWise

1. Introduction

VidWise.io ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using VidWise.io, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, password, and display name when you create an account
Payment Information: Billing details processed securely through our payment provider (Stripe)
Content: Videos you upload and any edits or settings you apply
Communications: Messages you send to our support team

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the Service
Device Information: Browser type, operating system, IP address
Cookies: Session identifiers and preference data (see Section 7)
Analytics: Aggregated usage patterns through Google Analytics

2.3 Third-Party Authentication

If you sign up using OAuth providers (Google), we receive basic profile information such as your name and email address from that provider.

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: Process videos, generate captions, and provide core functionality
Account Management: Create and maintain your account, authenticate access
Payment Processing: Handle subscription billing and invoicing
Communication: Send service updates, security alerts, and support responses
Improvement: Analyze usage patterns to enhance features and user experience
Security: Detect and prevent fraud, abuse, and technical issues
Legal Compliance: Comply with applicable laws and legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Payment Processing: Stripe for subscription billing
Cloud Storage: S3-compatible storage for video hosting
Email Services: Resend for transactional emails
AI Services: Gladia and Soniox for transcription processing
Analytics: Google Analytics for usage insights

These providers are contractually obligated to protect your data and use it only for providing services to us.

4.2 Legal Requirements

We may disclose information if required to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms of Service
Protect our rights, property, or safety, or that of others
Investigate fraud or security issues

4.3 Business Transfers

If VidWise.io is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as necessary to:

Provide the Service to you
Comply with legal obligations
Resolve disputes and enforce agreements

Video Content: Uploaded videos and generated outputs are stored for the duration of your active account. You can delete individual projects at any time through the dashboard.

Account Data: After account deletion, we retain minimal information as required for legal and accounting purposes (typically 30-90 days).

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of your personal data
Export your content and data

6.2 Correction and Deletion

Update or correct your account information
Delete your account and associated data
Remove specific videos or projects

6.3 Opt-Out Rights

Unsubscribe from marketing communications (we send minimal promotional emails)
Disable certain cookies through browser settings

To exercise these rights, contact us through the support channels in your account dashboard.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Essential Cookies: Maintain your session and authentication
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Understand how users interact with the Service

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect Service functionality.

8. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Secure password hashing (bcrypt)
Regular security audits and updates
Access controls and authentication
Secure infrastructure and cloud providers

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

VidWise.io is not intended for users under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the GDPR including:

Right of access and data portability
Right to rectification and erasure
Right to restrict processing
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: contract performance, consent, legitimate interests, and legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the Service. The "Last updated" date at the top indicates when the policy was last revised.

Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the support channels provided in the Service.